All you need to know about customer retention

In today’s competitive business landscape, customer retention has become a crucial factor for sustainable growth and profitability. Retaining customers not only ensures a steady revenue stream but also contributes to building a loyal customer base that can drive long-term success. In this article, we will explore everything you need to know about customer retention, including […]

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Turning Negative customer comment into positive publicity

Nobody likes getting negative remarks or criticism, and the stakes are considerably higher when the objective is your business. While most customers say a negative audit has persuaded them to keep away from a business, negative input on survey destinations and web-based media can really help your business, if you handle it the correct way. […]

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