Distributor, retailer and workshop visits, orders and attendance in one field sales CRM, instead of scattered WhatsApp updates and spreadsheets.
Every outlet visit recorded against the customer.
Garages and mechanics who influence demand.
Logged from the field, not sent later by message.
Attendance, visits and reports in one place.
The company operates in the automobile components and replacement-parts market, supplying products through distributors and channel partners across multiple territories.
The field team maintains market relationships, identifies demand, introduces products, checks stock requirements, collects orders and follows up on payments. As the business expanded, phone calls and WhatsApp updates could describe single activities, but not a consistent picture of field coverage, customer history or sales execution.
It needed a system field representatives could use without the complexity of a large ERP.
Parts move through several layers before they reach a vehicle. Twib covers the field visits in the highlighted stages; it does not manage the supply chain itself.
Invoices and monthly numbers showed that a territory had underperformed. They could not show whether key distributors were visited, whether retail outlets were covered regularly, whether workshops were recommending competing products, or whether the market simply had too little field coverage.
Visit updates arrived by WhatsApp, calls and spreadsheets, each in a different format.
Hard to confirm which distributors, retailers and workshops were actually visited.
Orders collected in the market were sent to the office separately, often late or incomplete.
Dealer and workshop details stayed in one salesperson's phone. A new rep started from zero.
Product-list requests, larger orders and return visits were easily forgotten.
Regional sales were visible, but not the number or spread of visits behind them.
Reps start work in their territory, so office registers did not reflect their day.
Fuel, travel and food claims were checked by hand with little supporting detail.
Spare-parts sales depend on local availability, distributor relationships, retailer confidence and workshop familiarity, built through repeated market visits. A rep may return to the same market to check replenishment, introduce new parts, follow up a quotation, meet mechanics or chase a payment.
The question is not simply "Where is the salesperson?" The useful questions are:
It did not need a heavy ERP rollout. It needed a practical field sales CRM that reps could use during everyday market visits, simple enough for a team used to reporting by call and WhatsApp.
Eight steps from the first market of the morning to the manager's end-of-day review.
Attendance is marked in the app from the assigned market, not at an office.
The rep switches on live tracking. It is visible to the employee, never secret.
Distributor, retailer or workshop check-in with time, location and photo.
Replenishment, part enquiries, pending payments or a needed return visit.
Logged from the field, so the office gets a consistent record sooner.
New garages or retailers are added; existing records keep their history.
Eligible expenses go in with details and supporting photos.
Attendance, visits, notes, orders, expenses and GPS reports in one view.
A far more useful record than a WhatsApp message that just says "market visit completed".
GPS results depend on phone permissions, device settings, network and terrain, so Twib is set up with the right mobile settings rather than promising perfect accuracy.
Time- and location-linked records of distributor, dealer, retailer, workshop and garage visits.
Attendance for representatives who start work directly in their assigned markets.
Field movement while the employee has intentionally switched on live tracking.
A shared database of distributors, retailers, workshops and other channel contacts, with visit history.
Field orders in one consistent format.
Payment collection updates from the field.
Claims with details and supporting photos.
Reported travel tied to field activity.
Compare reps, markets, branches and periods.
Regional managers see their own teams.
Control who can view or manage what.
Past discussions ready before the next visit.
Visibility, coordination and accountability, without turning field reporting into extra work.
See which customers and territories get regular attention, and where more field effort is needed.
Reps report during or right after visits instead of rebuilding the day through calls.
Visit history gives context before the next conversation.
Orders follow one process instead of sitting inside personal messages.
Attendance, check-ins and notes set clear, transparent expectations.
When a territory is reassigned, the next rep inherits the customer history.
Review meetings move beyond "What was the total sale?" to the activity behind it.
Consider a representative covering an automobile market with two distributors, 35 spare-parts retailers and several independent workshops.
A few photos and short messages in a WhatsApp group. By the end of the week the manager knows the market was visited, but not which retailers were covered, what they asked for, which workshop showed interest, which order was confirmed or what is still pending.
The rep checks in at each relevant customer, adds a short note, records an order when there is one and updates the customer's history. The manager gets a structured picture of the market, not a pile of unconnected messages.
Stock discussions, order opportunities and pending follow-ups.
Which outlets are visited regularly, and which are not.
Records of workshops and service centres that drive demand.
Who saw a new component range, and how they responded.
Visits made while finding distributors in a new territory.
Customer orders recorded during the field visit.
Field collection activity and pending customer discussions.
For staff who begin and end their day away from the office.
The workflow adapts to each company's selling process. The core need stays the same: who was visited, what happened, and what needs follow-up.
They are familiar and inexpensive, but they solve only part of the problem. A message carries an update and a sheet stores a report. Neither builds a customer-linked history of attendance, visits, locations, orders, expenses and follow-ups.
Twib replaces that fragmented process with one field-sales system, while staying simpler than a full ERP.
Start 14-Day Free TrialTwib is not a dealer management system or an ERP replacement. It covers what happens in the field before information reaches the office.
Recording an order in Twib does not confirm stock or dispatch; that stays with your order-processing system.
Help your automobile field sales team spend less time on manual reports, and give managers a clearer view of market activity.
Manage attendance, distributor visits, retailer coverage, workshop interactions, orders and field reports without a complicated ERP.
Simple onboarding Free plan available Remote human support Built for practical field sales workflows