Why Every Sales Rep Needs an Order Management Software: A Deep Dive

In today’s rapidly evolving sales landscape, digitization is no longer a mere luxury—it’s a necessity. As businesses grapple with an ever-increasing volume of sales orders and a highly competitive market, the importance of technological solutions, particularly those related to app sales and field force CRM, cannot be overstated.

One solution emerging as a front-runner in addressing these challenges is the Order Management Software. This isn’t just about managing orders; it’s about transforming how sales reps operate, ensuring every order booking app and SFA online tool is utilized to its fullest potential.

Recent data points to the burgeoning significance of this software. The global order management software market, for instance, is on a robust growth trajectory, expected to surge from USD 10.1 billion in 2022 to an impressive USD 14.7 billion by 2027. A key player contributing to this growth is Twib, a comprehensive field sales employee tracking app, which doubles as a sales CRM and reporting application. With features that cater to expense management, order & collection, remote attendance, and more, Twib is solidifying its position as an indispensable tool for sales reps in the digital era.

What is an Order Management Software?

At its core, Order Management Software is a digital tool designed to streamline and automate the process of tracking and managing sales orders. It encompasses a range of functionalities, from the initial point of order collection to the final point of delivery. For sales reps constantly on the move, an order app simplifies tasks, ensuring that they have real-time access to crucial data, be it inventory status or client preferences. Businesses, too, benefit immensely by integrating such software, as it enhances order accuracy, facilitates better inventory management, and provides actionable insights for continual improvement.

Now, when we discuss cutting-edge solutions in this realm, Twib unmistakably stands out. More than just a mobile sales order app, Twib converges various aspects of the sales journey—acting as a sales order software, an SFA online tool, and a field force CRM, all rolled into one. Its holistic approach aids businesses in not only managing sales orders but also in overseeing other essential operations such as task assignments, lead & client management, and even payroll.

Driving Forces Behind the Surge in Demand

One can’t overlook the colossal impact of e-commerce when analyzing the surge in demand for order management software. As the digital marketplace expands, so does the complexity of managing sales orders. With projections indicating that global e-commerce sales are set to touch a staggering USD 5.5 trillion by 2027, the need for efficient order management becomes more pronounced.

However, this growth isn’t just about consumers flocking to online stores. It’s closely tied to the integration of app sales and order booking apps. As businesses realize the potential of reaching customers directly through dedicated applications, they also recognize the inherent challenges—like the necessity for real-time order updates, inventory checks, and efficient communication channels. And it’s precisely here that order management software bridges the gap.

In essence, as the e-commerce domain flourishes and as businesses delve deeper into app sales, the reliance on comprehensive tools like Twib—ones that offer both a field order app and an order booking app feature—becomes not just desirable but indispensable.


Top Benefits of Using Order Management Software

The adoption of order management software is not just a trend—it’s a strategic move rooted in palpable benefits. Let’s delve into some of these merits:

  • Improved Efficiency: Gone are the days when sales reps had to wade through stacks of paperwork or shuffle between multiple apps for sales orders. With a streamlined system in place, businesses can swiftly process orders, eliminating bottlenecks and unnecessary hold-ups.
  • Enhanced Accuracy: Manual entries are prone to errors. By automating the order management process, businesses can significantly reduce inaccuracies, ensuring that the right product reaches the right customer at the promised time.
  • Elevated Customer Service: With accurate and timely order fulfillment, customer satisfaction sees a marked rise. Moreover, with features that provide real-time updates, customers stay informed, further bolstering trust and loyalty.

The numbers don’t lie. According to recent data, 63% of businesses reported a stark improvement in their order fulfillment efficiency after integrating order management software. Additionally, 59% witnessed a notable enhancement in order accuracy.

A Glimpse from the Field: Consider ‘UrbanStyles’, a budding e-commerce platform that dealt in contemporary furniture. Struggling with misplaced orders and delayed deliveries, they realized the urgent need for an overhaul. Implementing Twib’s order management feature, they not only streamlined their sales order process but also enhanced their order & collection efficiency. In a matter of months, customer complaints dwindled, and positive reviews poured in, underscoring the transformative potential of Twib.

Key Features to Look for in Order Management Software

For an order management software to be truly effective, it needs to be feature-rich, catering to the multifaceted needs of sales reps and businesses. Here are some of the must-have features:

  • Inventory Management: Often dubbed the backbone of order management, this feature ensures businesses have real-time data on stock levels. With 78% of businesses emphasizing its importance, it’s clear how vital it is for avoiding overstocks, understocks, and ensuring timely order fulfillment.
  • Order Fulfillment: Particularly vital for sales reps in the field, this feature facilitates the entire process from capturing the order to its final delivery. It’s no surprise that 69% of businesses rank it as a top priority.
  • Shipping Management: Representing the final yet critical phase in the sales order process, this ensures that products are dispatched, tracked, and delivered efficiently. 67% of businesses deem this feature indispensable.

Twib shines in this domain, offering a holistic integration of these features. Especially notable is its prowess as a field force CRM. Not only does it excel in core order management tasks, but its seamless integration of inventory, order fulfillment, and shipping management ensures that businesses have a one-stop solution, making sales operations smoother and more efficient.

  1. What is Order Management CRM?

At the intersection of order management and customer relationship lies the Order Management CRM. While traditional CRM systems focus on managing relationships with customers—be it through lead tracking, communication logs, or sales analytics—when you infuse this with order management capabilities, you get a powerful tool that not only understands customer preferences but also ensures their demands are met efficiently.

An Order Management CRM enables businesses to track every aspect of a customer’s journey, from initial inquiry to final order delivery. It’s an amalgamation of data-driven insights and streamlined order processes, ensuring businesses can make informed decisions and offer unparalleled service.

Taking a step beyond typical order apps, Twib positions itself as a pioneer in this space. It’s not just an app for sales or order bookings; it’s a robust field order app combined with SFA online capabilities. This means sales reps not only have the tools to manage orders but also the resources to foster and maintain client relationships, all within a single platform.

The Economic Aspects of Order Management Software

Incorporating an Order Management Software is undeniably an investment, but like all good investments, it promises substantial returns.

Pricing Overview: The cost spectrum for these solutions is wide, typically ranging between USD 100 to USD 1,000 per month. Factors influencing the price include the software’s feature set, scalability, integration capabilities, and the level of customer support offered.

However, it’s essential to shift the focus from mere cost to the value derived. The return on investment (ROI) data speaks volumes in this regard:

For businesses deliberating the investment, these numbers present a compelling case. And with solutions like Twib—which offers a comprehensive suite of features from sales order management to payroll—it’s not just about spending money but strategically allocating resources for exponential growth.


In the intricate dance of sales, ensuring a smooth and efficient order management process is paramount. For sales reps navigating the complex maze of client demands, inventory checks, and on-the-go order bookings, having a reliable order management software isn’t just beneficial—it’s crucial.

Stepping into this dynamic arena is Twib, a brand that’s redefining the traditional boundaries of sales order software. Beyond its prowess in order management, Twib integrates a suite of features tailored to the modern sales rep’s needs. From meticulous expense management tools to the facility for remote attendance tracking and a comprehensive payroll system, Twib isn’t just an app—it’s a holistic solution designed for the multifaceted challenges of the field.

As the landscape of sales evolves, driven by digital trends and shifting consumer behaviors, businesses must equip themselves with tools that not only keep up but set them ahead of the curve. And in this quest for excellence, solutions like Twib serve as invaluable allies.

To businesses poised on the cusp of decision-making: The modern sales landscape is dynamic, competitive, and filled with opportunities. Equip your teams with tools like Twib. Embrace the future, and let your business soar to new heights.


Key Takeaways from the Article:

  1. Digitization is Essential: In the modern sales landscape, embracing digitization is crucial. This includes integrating solutions like order management software to streamline sales processes.
  2. Definition of Order Management Software: It’s a digital tool that simplifies the tracking and managing of sales orders, from initial capture to delivery.
  3. E-commerce Drives Demand: With global e-commerce sales projected to reach USD 5.5 trillion by 2027, there’s a growing need for efficient order management tools.
  4. Benefits are Clear: Adopting order management software leads to improved efficiency, accuracy, and enhanced customer service. Statistics underscore this, with businesses reporting increased fulfillment efficiency and order accuracy.
  5. Must-have Features: Inventory management, order fulfillment, and shipping management are the critical features to look for in an order management software.
  6. Order Management CRM: This integrates CRM (Customer Relationship Management) with order management, providing businesses a comprehensive tool to track the entire customer journey.
  7. Cost vs. Value: While the cost of order management software can vary, the ROI is evident. Businesses have reported increased sales, improved customer satisfaction, and reduced costs post-adoption.
  8. Twib Stands Out: Beyond being just an order app, Twib offers a comprehensive solution, integrating features like expense management, remote attendance, payroll, and more, making it indispensable for sales reps in today’s digital era.

Adoption is the Way Forward: For businesses to succeed in the current competitive sales environment, adopting robust tools like Twib is not just recommended but essential.

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